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一流客戶體驗的五大支柱

Kooi Fong (Christine) Wong

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我們總是聽到這樣一種觀念:八成時間參與經營,兩成時間思考運營。如何利用這 20% 的時間?Christine Wong 分享了營造一流客戶體驗的五大支柱。摘自 2016 年年會演講。
 

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